Frequently Asked Questions
'Check in' and 'check out' times: Rooms should be ready by 2pm, however, if you wish to arrive before this, we are happy to store luggage for you until your room is available.
On your day on departure we ask that rooms are vacated by 12 noon.
What are your booking conditions?: For all bookings except Special Interest, Christmas and New Year, a deposit of £100 per room is taken to secure the reservation. If the booking is cancelled more than 14 days before arrival, the deposit will be refunded. If the booking is cancelled within 14 days of arrival, the deposit will only be refunded if the room is re let.
For the Special Interest Holidays, a deposit of £150 per person is taken and this will is only refundable if the room is re let.
Cancellation insurance is available.
For details of the deposit required for Christmas and New Year, please see specific pages.
What is the difference between the room types i.e. classic, superior and suite? : All the rooms are spacious with comfortable seating, en suite bathrooms - most with bath and separate shower, tea and coffee making facilities, flat screen T.V.with FreeSat, DVD player, radio, hair-dryer and telephone.
Classic rooms have either 5' or 6' double beds (twins have 2 x 3' single beds).
Superior rooms are slightly larger than the classic rooms, and have 6' double beds (twins have 2 x 3' single beds), with most having a balcony that looks out over the garden towards Wansfell. Room 14 is a lovely superior room in the Fairfield wing which has its own private terrace.
All of the suites offer extra space and privacy and have a lounge area or separate lounge, with a fridge as standard and bath robes provided. They also have 32" flat screen T.V.'s with FreeSat, DVD players and ipod dock.
The Fairfield Suite (in the main hotel building) and the Loughrigg Suite (in the grounds with private terrace and parking) have 2 bedrooms and a separate lounge. The second bedroom in Fairfield has a single bed and a 'bunk' type bed and is only suitable for children. The Wansfell Suite, which is also in the grounds with private parking, has an open plan lounge and bedroom.
Is smoking allowed in the hotel?: No, the hotel is completely non-smoking. Smoking is allowed in the grounds and cigarette bins are provided by the front and side entrances. Smoking in the room will result in a charge of £200 being made towards the cost of deep cleaning the room.
I'm coming to stay by train. Can you tell me where the nearest station is?: The nearest main line station is at Oxenholme (Kendal) with a local branch line connection through to Windermere, which is approximately 4 miles from the hotel. There is a taxi rank outside the station and also a bus stop, but if you let us know what time you will be arriving we are happy to arrange for a taxi to meet you.
Will I be able to get around easily without using the car?: The hotel is within easy, level walking distance of both the centre of Ambleside (5-10 minutes) with its shops and restaurants, and Lake Windermere (10-15 minutes) where you can take a cruise on the lake from Waterhead. You can even make a day of it by having a day ticket which allows you to get on and off at various places around the lake and can include a visit to the Lakes Aquarium and the Lakeside - Haverthwaite Steam Railway. There are many circular walks that can be done from the hotel and if you wish to venture further afield the area has a good bus service.
Do we need to book dinner prior to arrival?: It is not necessary to book dinner prior to arrival but we cannot guarantee to have a table available at the time you prefer if you book dinner on arrival.
Is there a full vegetarian menu?: There is always one vegetarian option on the menu, and a larger choice menu of vegetarian options available to pre-order.
Do you cater for special diets?: Yes, we cater for Special Diets e.g. gluten-free, dairy-free, diabetic etc. However, we would be grateful if you could mention this when making your reservation.
What time are meals served?
Breakfast 8.15 - 10am Lunch 12.30 - 1.45pm Afternoon Tea 3.30 - 5pm Dinner 7.00 - 9.00pm.
(Please note a Room service charge will be applied for all meals served in your room or suite)
Is the restaurant open to non-residents?: Yes, non-residents are welcome.
Do I need to book High Tea for my children in advance?: High Tea must be ordered by 5pm. High Tea is served in the Restaurant between 6.15 - 6.30pm each day, or can be taken in your room if preferred.
Are children allowed in the Restaurant in the evening?: Children 7 and over are welcome to eat with their parents in the Restaurant and can choose from the Young Diner's menu or a small portion from the main dinner menu. Children under 7 are welcome to eat in the Family Dining Room (subject to availability) at 7pm.
Do you allow dogs in the hotel?: Only assistance dogs are allowed into the hotel.
Do you have a dress code for Dinner?: The dress code for dinner is 'smart casual'. Please no ripped jeans or scruffy trainers.
Do you have single rooms?: We have just one single room situated on the ground floor, and we are happy to offer single occupancy of a double room.
Is the hotel accessible for anyone in a wheelchair?: Yes, the whole of the ground floor is easily accessible to anyone in a wheelchair. There is a dedicated wheelchair entrance at the side of the hotel, or alternatively we have a portable ramp for the single step at the main entrance. Once inside, the lounges, restaurant and reception are all on one level. There are 2 rooms specifically adapted for wheelchair users - one in the main building and a suite in the grounds, both of which have roll-in showers and shower chairs are available.
Do you have Internet access at the Hotel?: WiFi is available free of charge to our guests throughout the hotel.
Is there any parking at the hotel?: Yes, there is plenty of free on-site parking at the front of the hotel and an overflow car park at the side.
Do the bedrooms have a lake view?: No, although some do have a 'glimpse' of the lake in the winter time when there are no leaves on the trees.