Access Statement


The hotel is situated on a level site ¼ mile from the centre of Ambleside and ¼ mile in the opposite direction to the head of Windermere Lake with good, level pathways to both the town and the lake, with lowered curbs that allow easy wheelchair access.


For any assistance you may require prior to arrival, please contact us on 015394 33605

The centre of town is a 5 – 10 minute walk away.  Windermere station is 5 miles away. Buses and taxis are available there.  We have a list of taxi companies who offer accessible taxis.  We have a list of local equipment hirers that is available on request

Arrival & Car Parking Facilities

There is a tarmac driveway with turning circle for luggage drop at the Reception.  In the car-park there are two disabled parking bays.

If you need assistance with luggage etc. please let us know.

Main Entrance & Reception

There is a level entrance to the Reception.  The reception desk is 110cm high.  There are 2 armchairs should you wish to sit down and complete the registration.  Clipboards are available.

There is 1 small step at the main entrance into the lobby, and there is a portable ramp in the porch if required. Please take care on entering, especially if the door is already open.

In the main lobby corridor is a ground floor bedroom which has easy access for those with walking difficulties

To gain access to the first floor there are 2 short flights of easy tread stairs leading to most of the other bedrooms. (We do not have a lift)

To the right of the entrance corridor, with completely level access are the lounges and bar, with the dining room leading off.

The floor surface, once inside the main entrance door, is wood, as is the corridor to the toilets.  The public toilets are tiled. Please ask if you require assistance.

Restaurant / Dining Room, Bar & Lounges

There are 2 lounges, one either side of the main hallway. Both have level entry with wood floor and have plenty of space for a wheelchair.  Both have tables of varying shapes and sizes, and a choice of sofas and tub chairs.

There is a bar situated in the lounge to the left of reception.  Table service is offered in the bar.

Lighting is mainly natural daylight (from large windows overlooking the garden) augmented by wall and ceiling lights.

The restaurant is table service only.  Menus are available in large print and staff can take you through the menu and choices for the meal.

Lighting is mainly natural daylight whilst for the evening meal lighting is low level with candles on the table. Lighting can be increased at certain tables if required.

We are able to cater for varying dietary needs, please advise staff on booking.

Tables are reserved near to the restaurant entrance for guests with mobility issues

Public Areas – WC

There are public toilets in the lobby down the main entrance hallway, one of which is a unisex accessible toilet

This toilet offers:

Large space free of obstacles and doors.

Transfer space to the right of the toilet

Floor is tiled

There is a vertical rail on the right hand side of the toilet

There is a horizontal rail on the door.

There are 2 vertical rails either side of the mirror

There is a lever tap on the sink

The room is brightly lit with colour contrast between toilet fittings and walls



There is 1 accessible bedroom on the ground floor of the Pavilion building, which provides specific facilities for guests with disability these include:

Wide but light easy to open entry doors

Seating area

Plenty of free space for wheelchairs to manoeuvre in both the bedroom and bathroom.  The right hand side of the bed has plenty of transfer space.

Fully DDA compliant wetroom style bathroom

Self-propelled shower hair and shower stool are available on request

Rubber anti-slip mats for the shower can be provided

Twin or double bed combinations available

Television with remote control

Flooring in bedrooms is hardwood

Bathroom floor is tiled

Lighting levels are controllable and reading lamps are provided

A mini fridge is supplied

Bedding can be all non-feather on request


Laundry service is offered.  Bags are available in bedrooms and if given to reception by 9am, can be returned by 5pm that day. Bags can be collected from bedrooms on request.

Grounds and Gardens

The gardens are mainly lawned with well-established flowerbeds and trees.

Leisure Facilities

The hotel has no leisure facilities

Additional Information

If you require any assistance during your stay please contact reception. The Duty Manager can also be contacted via reception.

Room service is available.

We have a set evacuation procedure for basic information - Alarm bells are a continuous alarm. Someone will come to your room and assist with evacuation either out of the building or to a refuge.

There is good network coverage for mobile phones within the hotel and bedrooms.  As far as we are aware, all networks work.

List of equipment hire companies available on request